Liu, who started the company that would become JD.com in 1998, in the note spoke about how in the firm's earliest days he would set his alarm clock to wake him up every two hours to ensure he could offer his customers 24-hour service - a step he said was crucial to JD's success. "JD in the last four, five years has not made any eliminations, so the number of staff has expanded rapidly, the number of people giving orders has grown and grown, while the those who are working have fallen," Liu wrote. The term he used, which is commonly translated in China as "slackers" can be directly translated as people who drift along aimlessly or waste time.
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